Help
Frequently asked questions about installing and using the app.
Installation is blocked when I open the APK file.
This is an Android security setting. On the installation screen, allow "Install unknown apps" for your browser (or Files app). Instructions by manufacturer are on the APK download page.
I see a "harmful app" or Play Protect warning.
This warning appears for any app downloaded outside Google Play. Continue only if the download page's address bar showed www.nets-pass.com and you came from a link your company gave you. Delete files obtained any other way without installing them. If you are concerned, check the file's SHA-256 value.
Downloads don't work when I open the link in WeChat or QQ.
In-app browsers block file downloads. Tap the ··· menu in the top-right corner, choose "Open in browser", and try again.
I don't get sign-in notifications (push) in China.
Push notifications are not available in mainland China. Issue a one-time number in the app and enter it on the sign-in screen.
The app won't install on my Huawei phone.
HarmonyOS NEXT (5.0 or later) does not support Android apps. Earlier versions can install it after turning off "Pure mode".
Are the Google Play version and the APK different apps?
No, they are the same app. You can install the APK and later update from Google Play, or the other way around, and your data is kept.
How do I update an app installed from an APK?
It does not update automatically. Download the latest version from the APK download page and install it over the existing app.
Can I install the iPhone app from a file?
No. iPhone and iPad apps can only be installed from the App Store.
How do I register my device?
Registration differs by company. Ask your company's administrator.
Contact
If your issue isn't resolved, contact your company's administrator or email us below.
For questions about adopting NETS PASS or contracts, please contact NETS through its website. Business inquiries